Shipping policy

We are committed to delivering your order in a timely and reliable manner. Please read our shipping policy carefully so you know what to expect after placing your order.

Free Shipping

We offer free standard shipping on all orders with no minimum purchase required. Free shipping is automatically applied at checkout.

Order Processing

Orders are processed within 2–5 business days after payment is confirmed. Processing does not include weekends or public holidays.

During high-volume periods, sales, or product restocks, processing may take slightly longer.

You will receive a confirmation email with your tracking number once your order has shipped.

Shipping Time

Once your order has been processed and shipped, standard delivery takes 3–7 business days within the United States.

Please note that delivery estimates are not guaranteed and may vary depending on your location, carrier delays, weather conditions, or other factors outside of our control.

Order Tracking

Once your order ships, you will receive an email with your tracking number.

Please allow 24–48 hours for tracking information to become active in the carrier's system.

If you have not received a tracking email within 5 business days of placing your order, please contact us at support@silentlydressed.net.

Incorrect Shipping Address

Please double-check your shipping address before completing your order.

We are not responsible for delays, lost packages, or failed deliveries caused by an incorrect or incomplete address entered at checkout.

If you notice an error in your address immediately after placing your order, contact us at support@silentlydressed.net as soon as possible and we will do our best to make the correction before the order ships.

Once the order has been shipped, we are unable to modify the delivery address.

Lost or Delayed Packages

If your tracking information shows that your package has not moved in more than 5 business days or if your package is significantly delayed, please contact us at support@silentlydressed.net and we will open an investigation with the carrier on your behalf.

Please note that once a package has been handed over to the carrier, we are not responsible for delays caused by the carrier.

If a package is confirmed lost by the carrier, we will offer a replacement or a full refund at no additional cost to you.

Stolen or Missing Packages

If your tracking shows the package was delivered but you have not received it, please first check around your property and with neighbors.

If the package cannot be located, contact us within 3 days of the marked delivery date at support@silentlydressed.net and we will do our best to assist you.

Please note that we are not responsible for packages that are confirmed delivered to the correct address.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 3 days of delivery at support@silentlydressed.net with your order number and clear photos of the issue.

We will review your case and provide a resolution as quickly as possible.