Refund policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Return Eligibility

We accept returns within 30 calendar days of the delivery date.

To be eligible for a return, your item must meet the following conditions: unworn and unwashed, in its original condition with all tags attached, in the original packaging, and accompanied by proof of purchase (order number or receipt).

Items that do not meet these conditions will not be accepted and will be returned to the sender.

How to Start a Return

To initiate a return, please follow these steps:

Email us at support@silentlydressed.net with your order number, the item(s) you wish to return, and the reason for the return. Wait for our confirmation — we respond within 2 business days. Once approved, we will send you the return shipping address and instructions. Ship the item back within 7 days of receiving our approval. Once we receive and inspect the item, we will notify you of the outcome within 2–3 business days.

Please do not send items back without first receiving approval. Returns sent without prior authorization will not be accepted and will not be refunded.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong item, please contact us within 3 days of delivery at support@silentlydressed.net with your order number, a clear description of the issue, and photos showing the damage or defect.

We will review your case and, if approved, will cover the return shipping cost and offer a full refund or replacement at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return: items purchased on sale or with a discount code, items that have been worn, washed, or altered, items returned without original tags or packaging, items returned outside the 30-day return window, and gift cards.

Exchanges

We do not offer direct exchanges. If you would like a different size or color, please initiate a return for the original item and place a new order separately. This is the fastest way to ensure you receive what you want.

Return Shipping

For damaged, defective, or incorrect items, we will provide a prepaid return shipping label at no cost to you. For all other returns (change of mind, sizing issues, etc.), the customer is responsible for the return shipping cost. We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card provider may require an additional 3–5 business days to post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@silentlydressed.net.

Partial refunds may be issued in cases where only part of an order is returned or where an item is returned in a condition that does not fully meet our return eligibility requirements.

If your return is rejected, the item will be shipped back to you at your expense. We will contact you before taking any action.

Sale Items

Items purchased at a discounted price or marked as sale are final sale and are not eligible for return or exchange, unless they arrive damaged, defective, or incorrect.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification, in accordance with EU consumer protection law. To exercise this right, your item must be in its original condition — unworn, unwashed, with all tags attached and in original packaging. Please contact us at support@silentlydressed.net to initiate the process.